Usage Agreement

General terms

Usage agreement is consider as Underpinning contract accepted and executed by Arab V B company and client, also applies to all customers and users , both parties must be honoured fully by these commitments.

dealing with Al7eah company through customer service center only, The company is not responsible for any e-mail even if it carries the company name.

Al7eah company undertakes to protect confidentiality of client information as an integrated part of the company policy.

If the customer wishes to wave the service to another client, shall Filing of an application through customer service center and attachment of copy for hand - written copy and national identify for both parties.

It is strictly forbidden to Dealing improperly with any member of technical support or seals team , otherwise service will be permanently suspended if you are old client.

The national identity consider as a document of title To prove ownership of membership. Any losses or claims or changes for membership account, national identity must be submitted.

If Al7eah receiving a complaint against any information whether it belongs to hosting or domains or technical support department , and considered the complaint is worth investigating , the service will be suspended and informing dispute Parties to resolve the Matter of dispute.

Any transactions related to sale or purchase of any technical or commercial service provided by Arab V b shall not be unaccredited if it is not through the electronic system or through one of Arab V b company’s branches .

All customers will receive an electronic invoice showing their financial dues. The system shall be determine a specified period ,in the event of non-payment of the service cost during this period, the service will be automatically suspended and then deleting it , The Customer does not have the right of requesting a backup or any information about it.

In case, the customer is unable to fulfillment of financial commitments , the management shall be reported To give the customer a grace period for payment after studying his request, Arab V b is free to accept or reject it

Once the customer submits a request for the required service, he becomes obliged to this agreement whether he read it or not. The client will not be eligible for refund.

It is strictly forbidden to upload files that violates Islamic law (Ahl Sunnah wal Jama'ah ) Where such acts occurred, the service will be automatically suspended without any responsibility on Arab V B company .

Al7eah company does not accept any responsibility for damage resulting from natural disasters such as storms, cut of internet cables, fire or anything else.

The pervious items shall be the general items for all services, from which there are sub-items under it for each service. the client is committed to the required service agreement.

The management of Al7eah Company is entitled to amend or add an item according to market conditions.

website hosting items

It is strictly forbidden to use flooding, spam, shills and hacking files or using space as fake pages for fake trademarks . In the event that this occurs, the hosting service shall be canceled without any responsibility for Al7eah Company.

the Company has the right to delete any files or program that caucus security violation of both server and site without reference to the client.

Al7eah uses Cloud's system, which is responsible for exceeding allocated limits To ensure that other clients are not affected, in terms of consumption not more than 10% of server resources.

Technical support is limited to problem-solving that are caused by server Such as opening certain function, if the company considers these function are not affect on server protection.

The company does not provide technical support to the hosted site, the client is responsible for support and maintenance of his sites and everything related to it .

If the host requests a service out of hosting technical support , requests be submitted through paid tickets which are usually at a very nominal Price for the client.

The Company is entitled to Temporally suspend the hosting site at any time for maintenance or renovation of the server Which ensures permanently best service to the client.

Al7eah is not responsible for failure related to other parties such as the customer Internet service providers or client computers and etc .

Any person who wants to transfer his site to Arab v b hosting company, shall provide an external direct link to his website backup copy. or provide the correct information of the previous hosting, making sure it is possible to take a backup copy of it.

Any attempt to infiltrate Arab v b servers and hacking client sites through your site It may cause your site to be permanently deleted from the server. Also if there are hacking files , shill and spams will be permanently deleted and the client will be notified .

Al7eah servers create daily, weekly , monthly automatic backup copy.

No automatic backup copy whether internal or external will be crated for any site exceeds 1000 megabytes, where it causes a high server load.

In case the client requesting a backup copy, shall be open ticket at hosting department.


Reseller hosting terms

The client must deal with Al7eah company on his own also he is not entitled to delegate his customers to deal with Arab v b company by his Name.

It is strictly forbidden to use flooding, spam, shills and hacking files or using space as fake pages for fake trademarks . In the event that this occurs, the hosting service shall be canceled without any responsibility for Al7eah Company.

the Company has the right to delete any files or program that caucus security violation of both server and site without reference to the client.

Arab Vb uses Cloud's system, which is responsible for exceeding allocated limits To ensure that other clients are not affected in terms of consumption not more than 10% of server resources.

Al7eah Company shall be entitled to suspend any site that exceeds the allocated server resources by more than 10%, the customer is required to fix the bug and un-suspend the site.

technical support of Risler is Limited to solving problems caused by server such as opening certain functions, if Arab V B saw These functions will not affect on the server protection,also including website transfer .

Technical support does not mean private technical support for hosted website, the client is responsible for support and maintaining his sites and everything related to it .

If the host requests a service out of hosting technical support, requests be submitted through paid tickets which are usually at a very nominal Price for the client.

The Company is entitled to Temporally suspend the hosting site at any time for maintenance or renovation of the server Which ensures permanently best service to the client.

Any attempt to infiltrate Arab v b servers and hacking client sites through your site It may cause your site to be permanently deleted from the server. Also if there are hacking files , shill and spams will be permanently deleted and the client will be notified .

Arab v b servers create automatic daily, weekly , monthly backup copy.

No automatic backup copy whether internal or external will be crated for any site exceeds 1000 megabytes, where it causes a high server load.

In case the client requesting a backup copy, shall be open ticket at hosting department.

In case the client requesting Suspension of the service Before the end of the customer's subscription or the company has suspended the service for violating the agreement and service policies , the client has no right to claim the rest of the subscription amount.

VPS hosting terms

In case the customer receives the server, This is a statement of the full responsibility for the server and what goes on inside, as well as the contents of sites and materials.

the client is responsible for the choice of his plan. If the plan does not fulfill his needs, he may upgrade it any time after paying the difference between the two plans only.

The company is not responsible for errors resulting from server tampering by the client, In case of server managed by other parties, Our technical support team stops managing the server immediately.

Renewal subscription must be paid at least one day in advance.

Its is prohibited to install scripts of D J chat , java chat and all types on V P S servers . where it causes high consumption of server resources.

The Client does not have the right to consume the processors more than 25% If the client exceed this percentage, the company will temporarily suspend the server.

in the event that the client needs an exceptional request for not being able to pay the subscription within the specified time, a request must be submitted to the administration and subject to obtaining approval in order for the server not to stop.

In case the client wishes to cancel the server, the application must be submitted 3 days before the renewal date.

Servers hosting terms

The client shall bear full responsibility for the server and its contents such as websites and material after receiving it.

the client is responsible for the choice of his plan. If the plan does not fulfill his needs, he may upgrade it any time after paying the difference between the two plans only. The service can be upgraded in the following month if the subscription is monthly.

the company is not responsible for errors resulting from server tampering by the client, In case of server managed by other parties, Our technical support team stops managing the server immediately.

Technical support for the clients is limited to dedicated servers and solving its main problems related.

Renewal subscription must be paid at least three day in advance.

in the event that the client needs an exceptional request for not being able to pay the subscription within the specified time, a request must be submitted to the administration and subject to obtaining approval in order for the server not to stop.

All our servers are located in Europe which guarantee speed browsing and best connection in the Middle East. servers located in America or any other places are purchased upon request from client .

In case the client wishes to cancel the server, application must be submitted 5 days before the renewal date.

Al7eah is committed to sending a notification not less than a week Before renewing service date

Technical support items

dealing with Arab v b company through customer service center only, The company is not responsible for any e-mail even if it carries the company name.

If the customer wishes to wave the service to another client, shall Filing of an application through customer service center and attachment of copy for hand - written copy and national identify for both parties.

It is strictly forbidden to Dealing improperly with any member of technical support or seals team , otherwise service will be permanently suspended if you are old client.

The national identity consider as a document of title To prove ownership of membership. Any losses or claims or changes for membership account, national identity must be submitted.

In t case the client open a ticket for technical support service , the client shall not add any unnecessary replies as often as 24 hours did not pass at the last response of technical support.

The client is obliged to place his complete personal data in the designated fields when opening a technical support ticket , to ensure easy completion of the works as soon as possible.

the technical support department has the right to close any ticket as long as the client data is not completed in designated fields when opening the ticket.

the client is committed to ensure Accuracy of available data which are registered at the Customer Service Center, And continuous follow-up of this E mail where all the instructions and notifications Sent through it .

Design items

1-Al7eah is committed to complete the required tasks as soon as possible and the execution time shall not exceed 7 to 10 days, but sometimes the delivery date is delayed Due to the customer's request to make some modifications concerning design works.

the client must pay at least half of Agreed sum for design , The rest of the amount shall be paid After the draft of the design.

In case, the client request to cancel the service, the client is not entitled to claim the amount paid.

in case the client approves the initial design , shall not be entitled to request any modifications only after agreeing on the price of these modifications..

chat items

- Chat service is a code that is placed in appropriate place within the design of your site.

Arab v b is committed to deliver the chat information of the client within a maximum period 24 hours of  Of the receipt of the service amount.

The client is the only responsible for installing chat on his site .

It is strictly forbidden to use chat which Break the regulations of Islamic law.

Renewal service subscription must be paid at least one day in advance by client .

Arab V B is committed to sending a notification not less than a week Before renewing service date.

In case the client wishes to cancel the service, application must be submitted to customer service center 3 days before the renewal date.

Radio broadcasting items

Radio broadcasting service is a code that is placed in appropriate place within the design of your site.

Arab v b is committed to deliver the Radio broadcasting service to the client within a maximum period 24 hours of the receipt of the service amount.

The client is the only responsible for installing Radio broadcasting service on his site.

It is strictly forbidden to use Radio broadcasting service which Break the regulations of Islamic law.

Renewal service subscription must be paid at least one day in advance by client

Al7eah is committed to sending a notification not less than a week Before renewing service date.

In case the client wishes to cancel the service, application must be submitted to customer service center 3 days before the renewal date.

Domain items

The customer is obliged to pay the amount due for Domain before the domain reservation.

Al7eah is committed to provide its clients with a full-featured control panel
from Reseller Club Which is one of the leading companies in the domain services

The Client is responsible for protecting his data from theft and loss .

Al7eah is committed to sending a notification not less than a week Before renewing service date.